Refund and Return Policy

We want you to be confident in the vehicle you drive away in. This policy sets out when a vehicle can be returned, what condition it needs to be in, how refunds are issued, and the situations in which a return cannot be accepted.

1. Scope

This policy applies to vehicles purchased directly from Easy Deal Cars. Parts, accessories and servicing work are covered separately by the terms supplied with those items. Vehicles listed by third-party sellers on this platform are sold under that seller's own terms, which are shown on the listing.

2. Return window

You may return a vehicle within seven calendar days of collection or delivery, provided it has travelled no more than 250 miles since handover. The return window begins on the day the vehicle leaves our premises or arrives with you, whichever is later.

3. Condition requirements

To be accepted, a returned vehicle must be in the same mechanical and cosmetic condition in which it was supplied, with all keys, documents, manuals, charging cables and accessories included. Vehicles are inspected on receipt. Any new damage, missing equipment, aftermarket modification or mileage beyond the 250-mile limit may be deducted from the refund, and every deduction is itemised for you in writing before it is applied.

4. How refunds are issued

Approved refunds cover the purchase price of the vehicle and are returned by the original payment method within ten business days of the vehicle being inspected back into stock. Registration fees, delivery charges, fuel, road tax paid on your behalf and any cosmetic work carried out at your request are not refundable.

5. Vehicles not as described

If a vehicle differs materially from its listing, neither the seven-day window nor the mileage limit applies. Contact us with the details and we will collect the vehicle at our own cost and then, at your choice, correct the fault, supply a replacement, or refund you in full.

6. Financed purchases

Where a purchase was financed, an accepted return also requires the finance agreement to be unwound with the lender. We start that process on your behalf as soon as the return is approved. Completion depends on the lender and can take longer than ten business days; we will keep you updated in writing until it is settled.

7. Exchanges

If you would prefer a different vehicle rather than a refund, we will apply the full purchase price of the returned vehicle against anything else in our stock within the same seven-day window. Any difference in price is settled either way at the point of exchange.

8. Non-returnable cases

Returns cannot be accepted where the vehicle has been driven more than 250 miles since handover; has been damaged, modified, or had parts substituted; has been used commercially, for hire, for towing beyond its rating, or in motorsport; where the return is requested after the seven-day window and the vehicle is as described; or where the vehicle was explicitly sold as spares or repairs, which is stated on the listing and on the invoice.

9. Warranty claims

A fault that appears after the return window is handled as a warranty claim rather than a return. Every vehicle includes a three-month mechanical warranty on the powertrain as standard, and the full terms are supplied at the point of sale. Our FAQ summarises what is covered.

10. How to start a return

Call +1 917 230 2288 or email lowcarsavailable@gmail.com with your invoice number, the vehicle registration and the reason for the return. We confirm every return in writing before any vehicle is collected, so you always have a record of what was agreed.